Network/Sys Admin L2

Business Computing Providers, Inc. Ok-sign  |  posted about 4 years ago

FullTime | $70,000 | Worcester, MA, United States


Description:

This position is primarily responsible for Level 2 service and support for our customers. This relates to all technology, to include: workstations, servers, printers, networks, cloud, and vendor specific hardware and software. Essential Duties and Responsibilities: IT support relating to installing, maintaining, troubleshooting Microsoft Operating Systems on Servers ( SBS, Essentials, Exchange, Terminal Services), Desktops, Notebooks, Netbooks, Azure IT support relating to applications; i,e, MS Office, QuickBooks, Mail client apps, Adobe, Java, Quicken, Browsers, Office365 IT support relating to various devices; Printers, Scanners, Routers, Smart phones, Voip phones, UPS’s, VOIP Implement and support disaster recovery solutions, security solutions, collaborative solutions, remote access/sync solutions using Acronis, OneDrive, Mozy, Carbonite, DropBox Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security, DNS, Domain hosting, Web Hosting Remote access solution implementation and support: VPN, Terminal Services, LabTech, Team Viewer, LogMeIn, RDP System documentation to include system reviews and recommendations Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Additional Duties and Responsibilities: -• Improve customer service, perception, and satisfaction -• Ability to work in a team and communicate effectively -• Escalation of service issues that cannot be completed within agreed service levels -• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals -• Develop in-depth knowledge of the service catalog and how it relates to customer's needs -• Document internal processes and procedures related to duties and responsibilities -• Responsible for Real-time entering of time, materials and expenses in ConnectWise as it occurs -• Manage and work through schedules in ConnectWise that have been established through the dispatch process -• Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University -• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 7 + yrs of applicable experience in positions of increasing responsibility preferred -• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, SonicWall CSSA -• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care -• Diagnosis skills of complex and/or escalated technical issues -• Ability to multi-task and adapt to changes quickly -• Technical awareness: ability to match resources to technical issues appropriately -• Service awareness of all organizational key IT services for which support is being provided -• Understanding of support tools, techniques, and how technology is used to provide IT services -• Typing skills to ensure quick and accurate entry of service request details

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Debbie Pedigo almost 4 years ago

Network Engineers with 7 years of experience earn 100,000 - 125,000 per year. Are you willing to go higher than $70,000????