Manager of Professional Relations

 posted over 4 years ago

Cancer Treatment Centers Of America | FullTime | Phoenix, AZ


Manager of Professional Referrals We Fight Cancer: Care That Never Quits® Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination. A Culture of Teamwork, Empowerment & Development CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. Imagine access to your own personal health coach! We also provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®. Overview The primary goal is to provide a single point of contact at the hospital to manage and nurture relationships with local clinical professionals who may refer or have a patient treating at CTCA. The Manager of Professional Referrals is the direct link between the clinical professionals in the region and the operations of the hospital. The Manager of Professional Referrals is responsible to generate patient volume for the hospital. The position requires innovation to implement strategy and process flow, as well as implement relationship management and operational best practices. The Manager of Professional Referrals is accountable for developing and implementing a strategy for delivering patient referral business from the medical community including physicians (MDs/DOs) as well as stakeholders, business leaders, and working with the Cancer Fighter Coordinator to increase patient referrals. The strategy requires the Manager Professional Referrals to create the appropriate infrastructure to accurately manage and measure referrals through the entire process. The creation of the infrastructure would require collaboration with OIS, Finance, Intake, HIM, IT, and counterparts at the other four sites. Once developed, the process will be closely monitored and tracked on an ongoing basis to accurately measure results. The Manager Professional Referrals will be responsible for appropriate messaging and positioning of CTCA to each prospective referral group, including content appropriate branded materials. In addition, the Manager Professional Referrals will be responsible for external relationship development with medical professionals to position CTCA as the premier cancer center to refer patients. The outreach would include representing CTCA at external conferences and conventions, as well as hosting professionals at the hospital site for events, tours, and educational opportunities. In addition, the Manager Professional Referrals would collaborate with the VP of Oncology or Director of Physician Relations to present appropriate CMEs and other education opportunities. Qualifications Minimum of a BS/BA in Marketing, Business, Public Relations or a related field Must have a minimum of 5 years of relevant Marketing and/or Healthcare experience 2 to 3 years of experience working with medical professionals and/or clinical experience – Preferred Experience with a high quality consumer brand - Preferred Experience with budgeting, reporting, and analysis with a strong background with Microsoft Excel Proven track record of successful relationship building and nurturing Excellent written, verbal, and presentation skills Strong interpersonal skills and team building capability Ability to manage multiple tasks/relationships at once Skills Proven track record of success and desire to grow and assume greater responsibility Results oriented Ability to work as part of a team to achieve common goals Ability to think creatively and perform quickly Excellent presentation skills Proactive and organized Must be proficient in Word, Excel and PowerPoint Basic understanding of databases and business rule design The Best Place to Work We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals, and corporate entities, earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness. Beyond The Resume, What We Look For We select people with talent—people who value working with others and thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient. Do you see yourself working with a passionate team in a dynamic, high growth environment? Visit to begin your journey Candidates: Please be advised that effective February 10, 2015, Cancer Treatment Centers of America®, Inc., is moving to a new attraction and selection methodology for evaluating candidates for hire. Candidates under consideration at the time the new attraction and selection methodology takes effect will be invited (via e-mail) to complete components of the new methodology applicable to the position for which such candidates are under consideration. The failure of a candidate to complete the requested components of the new attraction and selection methodology will delay further consideration of such candidate for employment, and may result in that candidate's originally submitted application being rejected and receiving no further consideration for hire. The request that a candidate complete necessary components of the new methodology is not and must not be construed as an offer of employment. Completing the required components of the new methodology shall not entitle the candidate to any right other than the right to be further considered for employment with Cancer Treatment Centers of America, Inc