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Description:Making a difference for over 17 million students at more than 2,400 institutions of higher education in over 40 countries is a big job. At Ellucian, we provide education institutions with the innovative solutions they need to help people everywhere discover their futures through learning. At Ellucian our values are CLEAR: Collaboration, Learning, Engagement, Accountability, and Resourcefulness. We truly are a global organization with offices in North America, Mexico, Dubai, India, Australia, the United Kingdom, France, and the Netherlands. We seek people who are forward-looking, innovative, enthusiastic and ambitious, team players, and high performers. We want you to join us in the special and rewarding work we are so fortunate to be a part of every day - join Ellucian and be inspired! Position Responsibilities This position will serve as the Project Manager/Scrum Master for the eCRM Pilot team. Responsibilities include responding to Client escalations, prioritizing and delivering fixes to Bugs, Enhancements. The position requires project management expertise with a working knowledge of agile development methodologies and scrum best practices. Ability to prioritize a backlog of work items and lead a team of developers for successful product releases is a must. The position requires proven Dynamics CRM domain expertise with the client adaption and deployment of the software solution. Competency in managing client escalations and leading client discussions is desired. Position Requirements What we need from you: -Bachelor’s degree required (technical related field a plus) -Dynamics CRM 2011 -Dynamics CRM 2013 -Dynamics CRM 2015 -Project Management/Agile Scrum -Expertise in Recruiter deployment methodologies and best practices -Extensive experience with Ellucian Recruiter -Admissions, enrollment management, and recruiting higher education administrative experience -Experience with supporting/implementing enterprise systems a plus -Dedicated to customer support and success -Demonstrated aptitude for logical application of problem solving techniques. -Ability to deconstruct complex technical issues to identify root cause issues -Strong communication and analytical skills -Strong problem solving abilities -Focus and experience in achieving client outcomes -Demonstrated ability to communicate technical concepts to non-technical resources -Basic presentation skills Desired skills: -Ability to read and understand C#, -Experience in higher education Ellucian offers a comprehensive benefits program including medical, dental, vision, life, and disability insurance. We facilitate supplementing your medical spending with a Health Savings or Flexible Spending account. Our 401(k) retirement plan offers immediate vesting and a company match. Ellucian also offers great perks like tuition assistance, flexible and telecommuting work arrangements, and pet insurance. You’ll start with three weeks of vacation and a floating holiday as well as a bank of sick-time to use caring for yourself or family members. Our benefits program is designed to help you and your family thrive!
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