Network Support Engineer - Senior

Delphi Ok-sign    posted about 3 years ago

FullTime | $92,000 | San Francisco, CA


Description:

We have an urgent position for Senor Network Engineers for a full time position with my client. If you are available in the job market, then do get back to discuss further, Do reply with an updated copy of your resume.

Network Support Engineer

As a Network Support Engineer, you will be responsible for providing quality technical support for Meraki's growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem­ solvers passionate about networking, and we seek talented, enthusiastic and tech­ savvy individuals to build upon our rapidly expanding Cloud Networking Group. This customer­ facing role will expose you to a diverse group of teams within ­ including Engineering, Product Management, and Sales ­ providing endless opportunities for career growth in a fun, challenging, and fast­paced environment.
Characteristics of success in this role include previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers; experience installing and troubleshooting WiFi networks; and having the ability to multi­task and work under pressure. We're looking for people who take pride in doing excellent work, and can both teach and learn from those

● Diagnose and troubleshoot wireless, security, switching, and other various network­ related issues reports by Cisco  customers and partners
● Own each customer case from initial creation to resolution
● Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices
● Read and analyze packet captures using Wireshark
● Work with engineering and management to diagnose and resolve critical, escalated
● Use acquired knowledge to suggest, edit, and write in­ depth Knowledge Base articles
● Stay up to date on Cisco features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends
● Fundamental understanding of and hands­ on experience with network technologies including firewalls, content filters, routing/switching, VLANS, 802.11a/b/g/n/ac wireless
● Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
● Experience supporting or testing LANs, VLANs, WLANS, VPNs, NAT devices, and/or DHCP
● Outstanding written and verbal customer service and communication skills
● Excellent account management, follow­through, and attention to detail
● Experience in computer networking related problem solving, critical thinking, and
● Ability to multi­task and work under pressure
● Working towards or have a bachelor's degree in Networking and Systems
Administration, Information Technology, Computer Science, or a related discipline from a top­tier university

Minimum Requirements:
● Networking certifications or experience exquivalent: CCNA, CCNP, CWNA, etc.

● Troublshooting strenght and Customer centric mentality and solution resolution as priority to leading the customer to success

● BA degree

 

 

 

Employer avg response time

Skills

  • Relocation Assistance: Yes
  • Travel: 10 %
Need more information? Submit your question to employer
Sanjeev Angal about 3 years ago

Hello,

Are you open to consider candidates with highber salary?


Regagards
Sanjeev

  • Sla***@***.Com     Sanjeev, we don't have much room. This salary guideline is pretty much what we can do. Thanks,
    about 3 years ago
Sanjeev Angal about 3 years ago

I have submitted a candidate can I have a feed back?

Sanjeev.Angal about 3 years ago

Can I summit new candidates? Is it still active?

  • Sla***@***.Com     Yes, this position is active. Please submit candidates. Thank you
    about 3 years ago
Aas***@***.Com about 3 years ago

How many positions are there? U mention Jr/Mid level and Sr. So are there 3 positions and paying a fee for each?

  • Sla***@***.Com     Correct, there are 3 separate positions. Paying a fee for each!
    about 3 years ago
Kng***@***.Com about 3 years ago

Does this position offer teleworking opportunities? I may have someone for you?

Dch***@***.Com about 3 years ago

What is minimum years experience required?
Relocation assistance available?
H1B, GC accepted?
thank you..

  • Sla***@***.Com     For Senior 7+ years For Mid 5+ yard Junior below 5, however all of this is driven by experience. Relocation assistance is available. H1B, GC is accepted for the right candidates. Thank you
    about 3 years ago
Kev***@***.Com about 3 years ago

What is the minimum requirements for this candidates?

  • Sla***@***.Com     CCNA, CCNP certification or Equivalent. For senior positions they should be able to have a solid Customer Centric support experience and Troubleshooting methodology, including detailed Technical capabilities within the Network/Router/Switching world. For mid level CCNA, CCNP or equivalent in experience. Same for Junior positions.
    about 3 years ago
Jason Wright about 3 years ago

To echo what some of the others have asked:

Relocation?
Salary plus benefits?

  • Sla***@***.Com     Jason, as I mentioned in the comments. Yes, they will participate in relocation assistance for the right candidate and they have a full benefits package, including free food in multiple cafe's / restaurants on the campus. Hope this answers your question.
    about 3 years ago
Arnaud Chavent almost 3 years ago

4 months after the last question, may I ask whether that position is still active please?
Many thanks!