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Technology Support Analyst

Arizona State University    posted about 5 years ago

FullTime | Tempe, AZ


Duties and Responsibilities
Provide technical support for a variety of open systems platforms in the Center for Evolutionary Medicine and Informatics (CEMI) server room running Linux, Windows, MacOS, and VMware; support PC's, mobile devices, printers, and office equipment; secure all data and devices from threats; use IT tools to troubleshoot problems; install and upgrade hardware and software as needed; ensure data is backed up, and websites and servers are available; act as a service support leader by communicating with customers, other technology specialists and vendors in a high-pressure, competitive environment; act as the focal point for IT communications within CEMI; provide resolution coordination when service issues arise.

DAYS AND SCHEDULE: This position is shiftwork and the shift may cover days, nights, weekends and holidays. This position requires the person to be on-call.
Minimum Qualifications
Bachelor's degree in technology or related field; OR,Four years experience providing information technology services; OR,Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience.
Desired Qualifications
Experience in: working in a Data Center, Network Operations Center, and/or IT Research Lab; providing support for open systems platforms running Linux, Windows, MacOS, Networks and batch job applications; Linux and Windows applications; Experience with database installations, EMC/NetApp SANS, NAS devices, iSCSI setups, VLANs, Infoblox, CheckPoint Firewalls, SE Linux, Dell managed switches, Oracle, PostgreSQL, LAMP (Linux Apache, MySQL, PHP), IIS, Microsoft Office, Hummingbird Exceed, SSH, and Remote Desktop; providing technical customer service in a University IT environment. Evidence of effective verbal and written communication skills.
Department Statement/Gen Info
The Biodesign Institute is located on the Tempe campus of Arizona State University. The Biodesign Institute is spearheading ASUs innovative application of use-inspired research that fuses previously separate areas of knowledge. It plays a critical role in preparing the next generation of innovators focusing on innovations that improve healthcare; provide renewable sources of energy and clean our environment; outpace the global threat of infectious disease; and enhance national security. Using a team approach that converges the biosciences with nanoscale engineering and advanced computing, the goal is to find solutions to complex global challenges and accelerate these discoveries to market. The institute also educates future scientists by providing hands-on laboratory research for more than 200 students each semester. In cooperation with other ASU departments, we strive to help students get excited about science and develop the skills needed for science careers. Using new approaches, such as graduate training that rotates students through several disciplines, we prepare individuals to excel in the interdisciplinary science of the future. More information about the Biodesign Institute may be found at: The position will be located in the Center for Evolutionary Medicine & Informatics (CEMI)
Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications.
Standard Statement
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 70,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is going tobacco-free.  For details visit

Arizona State University is an Equal Opportunity/Affirmative Action employer.
Close Date
Initial close date is March 7, 2013. Applications will continue to be accepted and reviewed every week until search the search is closed.
Instructions to Apply
Application deadline is 11:59pm Arizona time on the day indicated.


Complete the required information and attach a single Word or PDF document, which includes:
     1. Cover letter
     2. Resume
     3. Three professional references (names, addresses and phone numbers)

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. 

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

Only electronic applications are accepted for this position. If you need assistance applying for this job, please contact our customer service center at 855-278-5081.

All successful candidates must be able to provide proof they are eligible to work in the United States.

ASU does not pay candidates for travel expenses associated with interviewing, unless otherwise indicated by the department at the time of call for interview.

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