ITSM-Developer

Compunnel Ok-sign    posted about 1 month ago

Contract | | 320 Hours Edmonton, AB, Canada


Description:

DESCRIPTION

Our Client is seeking a Senior Application Developer to provide Technical and Operational Support for its IT Service Management Suite of Applications including BMC Remedy ITSM, Service Requests Automations / Validations and RightAnswers Knowledge Management system. 

SKILLS

RDBMS, Remedy, web services, documentation 

TYPE

Contract 

PROJECT DESCRIPTION

 

EXPERIENCE REQUIRED/ MANDATORY SKILLS

  • Demonstrated experience in configuring the information Technology Service Management application (BMC ITSM v8 or v9). This involves the areas of the application as follows: a. Service Levels Management, b. Incident Management, c. Change Management, d. Service Requests Management, e. Problem Management, f. Asset Management, g. Foundation Data Configuration (5+ years)
  • Demonstrated experience in the design, development, testing, implementation, and maintenance of large-scale, multi-tiered enterprise systems/applications. (5+ years)
  • Demonstrated experience with designing and implementing high performance and scalable Relational Database Management System (RDBMS) solutions (e.g. SQL, Oracle). (3+ years)
  • Demonstrated experience with implementing and maintaining systems integrations using web services. (3+ years)
  • Demonstrated experience with object oriented design, programming and implementation using C# within a large organization. (3+ years)
  • Demonstrated experience creating and maintaining technical documentation. (5+ years)

 

NICE TO HAVE SKILLS

  • Demonstrated experience with analytical, problem solving and decision-making, including dealing with situations where information is difficult to obtain, complex or ambiguous. (3+ years)
  • Demonstrated experience in configuring RightAnswers - knowledge management software. (2+ years)
  • Demonstrated experience with PHP and Powershell scripting. (2+ years)
  • Demonstrated experience assisting in the collection and documentation of user requirements. (2+ years)
  • Demonstrated experience facilitating meetings and interviews, obtaining information, and influencing others. (2+ years)
  • Demonstrated knowledge of ITIL and CobiT. (2+ years)
  • Demonstrated experience developing custom reports for applications using technologies such as Microsoft SQL Server Reporting Services (SSRS) or Crystal (1+ year)
  • Demonstrated experience with object oriented design, programming and implementation using JAVA. (1+ year)
  • Demonstrated experience with Disaster Recovery plans and testing. (1+ year)
  • Customer focus, client service skills, communication skills, both verbal and written.

 

LOCATION

Edmonton 

WORK ENVIRONMENT

3 years with 1 optional 1-year extension 

HOURLY RATE

Negotiable 

 

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