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Technical Account Manager

Spread Fast  |  posted over 4 years ago

FullTime | Austin, TX


Description:

Location: 412 Congress Ave
Suite 200
Austin, TX 78701
United States
Description: Reporting to the Director of Customer Success, the Spredfast Technical Account Manager will work closely with the sales, marketing, support, and engineering teams to manage customers who are actively using or deploying the Spredfast Social Media Management System within their organizations.
Spredfast's customers include the most recognizable brand names spanning multiple industries around the world. The Technical Account Manager's primary function will be to understand the customer's "Social Business" imperatives, drive user adoption, assist in the discovery of new customer initiatives and opportunities, manage customer wish lists, manage the long-term relationship, and internal communications between development, operational, marketing and engineering teams, as well as responsibility for the delivery of all elements associated with a given program to ensure a successful experience for Spredfast's customers.

Responsibilities
Work with internal groups to set appropriate levels of expectations with Customers
Be responsible for and liaise with internal teams in connection with all program deliverables to the Customer
Assist in the discovery of new customer initiatives and opportunities, understand customer roadmaps
Co-ordinate previews of new features and ongoing developments
Understand and help drive overall user adoption with customers
Understanding of "Social Business" KPIs and barriers to achieving them
Visit customers on-site when necessary in order to build relationships
Act as the main contact for all client communications between RES internal teams and any 3rd party partners involved in delivery of the RES service
Assist in gathering requirements for customized solutions for customers
Schedule regular meetings with customers and prepares status reports for management
Answer business and technical questions and solve customer problems by working closely with members from other departments including sales, software engineering, marketing, operations, support, and senior management

Requirements
5-7 years in commercial software Technical Account Management
Direct Client Experience and escalation management skills
Experience with deploying or extensively using enterprise software, CRM, etc.
Excellent presentation, written and verbal skills
Highly organized with strong Technical Account management skills
Process and detail oriented
Strong knowledge of software development cycle
Positive attitude and strong work ethic
B.S. in Computer Science or Marketing or relevant technology experience preferred
Client technical consulting & Client project management experience
Working / demonstrable knowledge of social media platforms in a business context

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