Business Analyst(Austin Energy)
ITSAC Level Description: - Business Analyst 2-Core
RFQ 1100 DPA13-81
DESCRIPTION OF SERVICES: (Required)
The City of Austin-DBA- Austin Energy requires the services of one (1) Business Process Analyst, hereafter referred to as Worker, who meets the general qualification of Business Analyst 2, Core, and the specifications outlined in this document for Austin Energy.
Perform gap analysis to identify unmet IT business requirements, such as deficiencies in policies, process, procedures,
Write, edit, and test information technology documents for defined audiences and purposes using IT templates.
Interview subject matter experts in order to advance understanding of the interaction between the user and various
processes, procedures, workflows and technical systems.
Version and publish documents in designated repositories. Communicate and track document availability/usage.
Apply technical style guide and best practice standards for technical writing and desktop publishing.
Develop plans for the maximization of IT process and procedures efficiency and effectiveness.
Coordinate with assigned workgroups points-of-contract in development, revision, and approval cycle.
Work successfully across IT workgroups on critical IT Service Management program improvements.
Worker Skills and Qualifications (Required)
Minimum (Required): insert specific minimum skills for this Contract Position) Recommend itemizing minimum skills in
Accordance with importance (most important to least importance)
Yes Graduation from an accredited four-year college or university with major course work in Business or Information Science or in a field related to the job. Four years experience in Information Services or related field. Education or experience may be substituted up to a maximum of four (4) years.
4-7 Ability to analyze systems and procedures, to write and revise Information Technology process,
procedures, workflows, and policies, to communicate effectively, and to train others.
4-7 Ability to find creative options when faced with difficult challenges
4-7 Ability to work independently and reliably with minimal supervision.
Preferred (Optional): insert specific preferred skills for this Contract Position)
4-7 Experience utilizing technical style guides and writing standards
4-7 Excellent presentation skills
2 Knowledge of ITIL quality framework for IT
Services to be performed may include, but not be limited to the following:
TERM OF SERVICE: July to September 2013
400 Hrs- With intend to extend into 2014
WORK HOURS AND LOCATION
8 am to 5 pm – Monday through Friday
Town Lake Center, 721 Barton Springs Road, Austin, TX 78704
No Travel, Lodging, or per diem expenses.