Project Manager (TEA – 70114042)

Unedollar Ok-sign  |  posted over 4 years ago

Contract | Staffing Agency | $68/hr - $76/hr | 6 Months Austin, TX, United States


Description:

Project Manager (TEA – 70114042)

6 Months

Austin, TX

 

Specific Duties include:

The Worker will manage production support activities for all major CLIENT components and related tools to ensure the timely resolution of issues that impact users. S/he manages the daily activities of Level 4 production processes and personnel to insure timely and effective reporting, tracking, follow-up and communication of problems with the technical and business areas. S/he is responsible for the timely escalation of significant support issues to the appropriate area, and effectively manages the staffing of the area.

  • Manage production support incidents that require immediate recommendations and resolution
  • Managing other support requests
  • Manage Level 4 support staff
  • Communicate and collaborate with other support teams
  • Creation and maintenance of triage processes
  • Develop effective support process and procedures
  • Problem investigation
  • Defining solutions and bug fixes
  • Liaise with 3rd parties vendors
  • Implement and/or coordinate with system releases
  • Prioritize production fixes with program areas
  • Support requirements definition based on system knowledge
  • Assist with regression testing
  • Assist with performance testing

Minimum Requirements:

Years

Skills/Experience

8

Experience managing production support for enterprise level applications

8

Demonstrated proficiency in technical project management.

8

Experience providing PM for the implementation and deployment of enterprise level applications.

8

Experience developing and validating user requirements.

8

Strong analytical, trouble shooting and problem-solving skills in data related projects.

8

Must be able to demonstrate solid oral and written communication skills

8

Ability to show initiative, good analytical skills.

DEGREE OR EQUIVALENT

Must have a Bachelor’s or master’s degree in Computer Science or an Information System related field from an accredited institution.

 

Preferences:

 

Years

Skills/Experience

2

Experience with ticketing tool such as Remedy or JIRA

1

Experience with education related applications and education data analysis is preferred.

Employer avg response time
  • Relocation Assistance: No
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