Help Desk Administrator

Unedollar Ok-sign    posted almost 5 years ago

Contract | Staffing Agency | | 2080 Hours Austin, TX, United States


Description:

Help Desk Administrator (TxDMV – 6081400868)

Austin, TX

Long Term

Due Date for this Position is April 16th 2014

DESCRIPTION OF SERVICES

This position will provide end-user support for computer desktops, peripherals, and IT services by installing, monitoring, diagnosing, repairing, maintaining, and upgrading desktop hardware, software, and peripheral equipment to ensure optimal workstation performance. Deliver desktop support in a managed computing environment using Group Policies in Active Directory, and image creation. Provide customer-focused desktop support for Client Staff using strong interpersonal and customer service skills. Coordinate customer needs with existing central IT service offerings. Support mainstream as well as specialized office software applications. Maintain inventory, manage life cycle processes, develop hardware specifications, and other administrative tasks as needed. Record and track support requests using ticket tracking system.

Special Terms and conditions:  Worker must attend regular working hours.

Minimum Requirements:

Years

Skills/Experience

3

Computer, peripheral, installation, and troubleshooting.

1

Demonstrated excellence in IT customer service and or demonstrated excellence in a help desk environment.

2

Knowledge of directory services and remote access tools. Demonstrated ability to be a team player.

Preferences:

Years

Skills/Experience

4

Experience installing and supporting hardware, software and networked systems in a multi-protocol environment. Experience configuring and supporting Microsoft Office, and Filenet applications. Knowledge of desktop management applications including Windows 7, Novell, Active Directory Group Policy and LANDesk.

Employer avg response time
Need more information? Submit your question to employer