Jobhuk | Katherine Serrano ;

Katherine Serrano

Orlando, Florida Area Active since: February, 2015

Summary

I strive to go above and beyond, always aiming one step ahead of my goal. An over achiever who will never settle "just because". There is so much opportunity out there. If you don't take the risk, you will have to live with the doubt asking yourself "what if".

I found my passion, helping people in need is exactly why I chose to pursue this career. Helping both companies and candidates find the perfect match. I don't feel like "I'm working" because I love what I do!

Experience

  • Mar 2019  -  Present

    Independent Recruiter

    Nationwide

    I possess excellent time management skills and discipline with uncanny attention to detail and great ability to focus which allow me to successfully work from home without supervision. Primary focus is to fill positions nationwide by familiarizing myself with what the position entails, researching, sourcing, posting jobs, interviewing, conducting reference checks, submitting questionnaires to candidates and finally submitting qualifying candidate information to hiring managers. Positions range from administrative, Manufacturing, Healthcare, Management and more.

  • Jun 2016  -  Feb 2019

    HR Manager

    Orlando, FL

    Recruit, interview, counsel and orient employees. Set up interviews and maintain constant communication with client and candidate. Continuously refresh ads to maintain pool of candidates. Administer oral drug tests when needed. Daily and weekly follow up on clients. Source for open orders/fill them in a timely manner. Operate as the lead point of contact for any and all matters specific to our customers. Build and maintain strong, long-lasting customer relationships. Develop a trusted advisor relationship; ensure the timely and successful delivery of our solutions according to customer needs andobjectives. Take care of high severity requests or issue escalations. System used Avionte.

  • Jun 2014  -  Dec 2014

    On-Site Program Manager

    Act as the central point of contact between corporate and client. Direct the planning and management of On-Site Program and retain overall responsibility for compliance. Responsible for over 330 employees from production line workers to supervisors. Also responsible for overall success of the program and ensure goals and standards are successfully implemented. Rely on extensive experience and judgment to plan and accomplish goals. Lead and direct the work of others. Drive and facilitate the On-Site team to meet all performance objectives. Provide guidance to the On-Site team on implementation methodologies and internal program processes. Provide technical and financial reports in order to show progress to corporate management and client. Process payroll reports for all employees including on site internal staff. Schedule and attend hiring event as in order to increase and maintain headcount goal. Conduct GMP, Safe Plant practices and yearly OSHA mandatory trainings and tests.

  • Jul 2013  -  Jun 2014

    Recruiting Manager

    Recruit Healthcare personnel, make sure all candidates meet requirements and negotiate salary. Supervise staff, set up/attend meetings. Review, develop and implement policies and guidelines. Advice staff on labor laws and regulations performs job assessment and reviews. Maintain, review and update staffing database. Conduct redundancy exercise. Conduct license verification, reference and background checks. Send/Review OSHA and HIPPA tests to ensure all candidates have full understanding of such. Explain payments and take care of any pay discrepancies with candidates. Process all direct deposit and internal payroll.

  • Mar 2013  -  May 2013

    Contract Recruiter/Claims Processor

    As a claims processor I processed home and vehicle claims from insurance companies throughout the nation. Input data into the system using W5 and assigned claims to field appraisers. Point of contact for insurance companies, adjusters and appraisers. Recruited field appraisers for both home and vehicle appraisals. Negotiated pay, and updated all personnel information into the system. Set up direct deposit payments, printed and mailed out paychecks. Contract ended.

  • Sep 2012  -  Mar 2013

    Account Manager

    Manage branch and personnel, meet KPI’s, cold call potential clients, mark up, set up and explain proposals. Meet weekly/monthly goals, daily/weekly reports that include interviews done, new clients, proposals, new orders/assignments, etc. Daily and weekly follow up on clients. Source for open orders/fill them in a timely manner. Counsel/coach employee’s including verbal, written warnings and NOS. Operate as the lead point of contact for any and all matters specific to your customers. Build and maintain strong, long-lasting customer relationships. Develop a trusted advisor relationship; ensure the timely and successful delivery of our solutions according to customer needs and objectives. Communicate clearly the progress of monthly/quarterly initiatives with staff, forecast and track key account metrics, identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment. Assist with high severity requests or issue escalations as needed. Went on business trips to recruit for open positions.

  • Feb 2012  -  Sep 2012

    Assistant

    Although this was a different administrative position I've held it still involved pretty much the same duties as any other. Duties included scheduling appointments for tattoos, piercings and consultations. Suggested design, colors, placement of tattoo, etc. Bought supplies for the artists. Did online research for specific tattoos and forms. Sanitized the shop at closing time.

  • Apr 2010  -  Dec 2011

    Account Manager

    In this role I learned all duties to become an Account Manager. Here is where I developed such passion for staffing. Duties included answering and transferring calls, check people in calling available for work. Used Promatch to enter new applications in the system. Prescreen applicants/phone interview. Use 5 panel oral drug tests, sent in a variety of reports due at the end of the week. Use E-Verify to verify employment authorization. Set up applicants on Prove it website for online assessments. Schedule potential candidates for interviews, orientation and other paper work. Make job offers to eligible candidates, give employees directions and instructions on work assignment. Counseled employees when needed. Went on company website to print out online application on employee portal and print out assessment scores. Programs used: Microsoft Word, Excel, Outlook, E-Verify, Promatch and Tempware. I relocated to Florida.

  • Nov 2009  -  Feb 2010

    Clerical/Personal Assistant

    Sent and received interoffice mail as well as regular mail. Used binding machine to bind proposals together for Financial Advisors to present to their clients. Filed, faxed, copied and other basic clerical duties. Branch was closed down.

  • Aug 2006  -  Sep 2009

    Clinical Team Assistant

    I was responsible for all new orders that came in from physicians for elderly patients needing care at home. Duties included creating schedules for Physical and Occupational Therapists, Home Health Aides and Nurses. Updated and noted patient profiles as needed using McKesson software. Created, cancelled and moved patient visits as needed. Answered to patients’ questions and requests. Updated and created forms used for time keeping, scheduling, meetings, etc. coordinated and attended many staff meetings. Created and completed surveys for patient satisfaction.

Education

  • -

    RI Vocational School

  • -

    S.C.A.L.E